Management
Revoking & Reissuing
Credential revocation is the process of invalidating an issued credential. Revoking is instant and permanent — the moment you revoke a credential, its public verification page switches to a Revoked status. No waiting, no cache. If the credential needs to be corrected, you can reissue a new one to the same recipient with updated data and a fresh verification URL.
When to Revoke
The recipient’s name, email, or custom fields were entered incorrectly.
The credential was issued under the wrong template, event, or cohort.
A duplicate credential was generated for the same recipient.
The recipient is no longer eligible — for example, they did not complete the course or were disqualified.
The credential design or issuer details need to change and a fresh issue is required.
How to Revoke and Reissue
- 01
Find the credential — Open the event or use the global credentials search to locate the specific issued credential.
- 02
Open credential detail — Click the credential to open its detail page. You can preview the PNG and see full recipient and issuance metadata.
- 03
Click Revoke — Hit the Revoke button. You’ll be asked to confirm. Once confirmed, the action is immediate — there is no delay.
- 04
Verify the change — Open the public verification URL for that credential. It will now show a Revoked status in real time.
- 05
Reissue if needed — From the same event, add corrected recipient data and issue a new credential. This generates a fresh PNG with a new URL and QR code.
Best Practices
Act quickly — Revoke as soon as you detect an error. Verifiers may have already shared or acted on the credential.
Reissue promptly — Issue a corrected credential and re-send the delivery email so the recipient has the valid version immediately.
Communicate clearly — Let recipients know when a revocation and reissue happens so they stop sharing the old URL and switch to the new one.
Keep a record — Note the reason for revocation internally. This helps with audits and support queries if verifiers contact you about the revoked credential.
Important: Revocation cannot be undone. If you revoke a credential by mistake, you must reissue a new one. The original credential’s URL will remain permanently revoked.